yes...this is a very cool space...but our entire experience was ruined by the HORRIBLE service...good luck getting service by the pool,the first room they gave us (after waiting for 4 hours for a room to be ready) had a massage table instead of a bed, then we had a problem with our fireplace- they never showed up when we called...and oh don't you think it's important to tell your guests that three live bands will be playing outside your room until 3am? Everyone was clueless how to run a hotel. Get some new management immediately...or this place can't possibly survive.

i too stayed at the ace hotel and had the worst service from check-in to check-out and everything in between. as the article says, its cool, but the service from poolside to the rooms kills the experience.

I was in Palm Springs for the weekend of Coachella and stayed at the Ace for just one night (more than enough). While I was impressed with the design and decor of the rooms and pool area, I was extremely disappointed with the service. The staff seemed clueless as to the basics of customer service. From extremely poor service poolside (two attempts to order a margarita that never came and a diet coke the following day with the same outcome)to a disorganized check-in process, followed by being given the keys to the wrong room and an outdoor fireplace that didn't work...the overall experience left a lot to be desired. It may have just opened a month before we arrived, but that's no excuse. You only get one chance to make a first impression and this is one candidate (Ace Hotel) I will not be bringing back for a second interview.

While the rooms are comfortable and the food pretty decent, unfortunately the service is absolutely terrible. My husband and I left EARLY and drove back to LA to escape the place! The service by the pool was terrible - our order took forever, even a drink took forever?!?! When it did finally arrive... it was wrong and the pool side server hardly seemed to care he just kinda left without explaining why. Definitely will never return. What a waste!

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I've had the exact opposite experience as the people above- on three different occasions. Everything has been stellar- and the service has been awesome! The rooms and decor are incredible, the staff is kind and attentive, and the mojitos by the pool are delicious. We keep going back because it's just so much fun and relaxation! And totally affordable. What more could you want?

I had a great experience at The Ace Hotel and continue to go there for cocktails on the weekends, or on my days off. I work at The Village Pub downtown Palm Springs and I tell people who are not staying there to go check it out for a cocktail and hang by the pool. A lot of our locals go to the ACE. Also the bands that were playing until 3 a.m was one of the girls that work here at the Pub, Monica, band called TRUCHA. I heard that the show was great, fun, and went well. I will continue patronage to The ACE. xo Village Pub Betty

Also Stephanie, Would love to have you into The Village Pub for dinner, or a cocktail. Please let me know. Thanks! Take care and Happy Summer.
www.blogger.com(The Village Pub)

I would also like to suggest palmcanyonhotel. It is a Palm Springs Hotel located in America’s desert playground with a modern hip hotel, motel and affordable resort. Use promotional code "LKSC" and get 10% discount on reservations.